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Posts Tagged ‘thank you notes’

Is it called a “job” when you do something that you absolutely, passionately, heart and soul LOVE every day?

Do you call it a job when you work with people you genuinely like and other people that you genuinely like call you up, pop in or send you emails wanting some of what you’ve created with your bare hands?

Surely there isn’t a job in the world where you get emails like this…

Thank you for the fastest delivery I ever experienced.

When I opened the boxes I felt as if I was opening up a box of the most delicious fine chocolates without the calories, just the pure delight of the fragrant beeswax, and as for the furniture polish, well my first thought  was that the furniture was going to receive a treatment I wish my own chemical sensitive skin was in desperate need of (especially in winter). 

Bit quirky, maybe, but there you go.  I thought you might be interested in my experience. Any chance of a good chemical free effective skin moisturiser in the future?

Oh and the Bee Lights gift are just awesome. Thank you so much.

A happy (if somewhat dry) customer. 🙂

N”

Or how about this one from one of another beautiful soul using our bee created light to send light where it is needed most

“Thank you, lovely Bees, for my amazing tea lights and Bee Lights. They make winter so pleasant.
I use your lovely gift, the jam jars -how adorable small are they, thank you! – to think of the ones – children, women and other victims – being killed in wars. Sending some light to war zones is the least I can do.
We hope you are well, Cate and team! 
Kindest regards, Y”
Sometimes we have to pull out all stops when light is needed fast, but we are rewarded tenfold with emails like this one last week
“Hello, 

I just wanted to say thank you so much for getting the candles to me so quickly.  They are absolutely beautiful and the personalised candle is already much loved.

When I opened the front door this morning it was there waiting for me. I was not expecting it to arrive until later today. Consequently my mum and I were able to take it this morning to the place where my Nan was being cremated at 8am and we lit it for her there. 
Nan’s candle and the tapers will then be taken to the wake tomorrow where I will light it again. All the guests will then be lighting their tapers off Nan’s candle. 

Again, thank you so much for the effort you put in to make sure I had the candles I wanted in time for the remembrance.

With much appreciation, 
E”

And then there are the customers that are wonderful storytellers in their emails and we’re transported to their side like this one a couple of days ago
“Hi Queen B,
Many thanks for my recent order of beautiful bee glassware and tea lights, what a beautiful gift to myself!!!   It is burning loveliness beside me as I make myself comfortable in my special chair and relax at the end of the day.
Just love your beeswax candles and all that Queen B and the little workers stand for, just pure goodness and great quality products.
Best wishes,
S”
It’s pretty hard not to be passionate about what you do when you get to play a role in supporting bees and beekeepers and sending out light every day AND you get emails like these in return.  When I saw it advertised in heaven I applied for the job immediately.  And people wonder why I love working so much?!
Thanks for allowing us all to do what we love.
Cate xx
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We are the recipients of a huge volume of really extra-ordinary mail here at Queen B.  Emails.  Letters/cards.  Facebook posts.  They’re the pep in our step.  The wind in our sails.  The hand holding us up.

Given the big difference it makes to us, I thought we’d pay it forward.  So, each week we’re going to pick a “Letter of the week”.  We’ll publish it and send the lovely writer a little extra Queen B bee-created light.  In some ways its trifling to pick 52 bits of feedback from the hundreds that we received, but I figure we’re better doing something that nothing at all.

Seriously, lovely letters are what make the world go around.  I don’t think that I am unique in small business in completely doing my head in (!!) over-thinking everything, and making sure that every decision I make it ethical and sustainable etc.  So it’s really lovely to be reminded to lift your head to the light and to remember what we’re doing here and the difference we’re making.

Today was a really special day which is perhaps why it finally struck me that I needed to do this!  We received several really lovely emails, but one in particular really touched me.  She wrote about an issue that has long concerned me and never written about because I was sick of negativity!  I share her email here:

Dear Cate and Sarah,

You truly spoil me.  You cannot imagine my surprise to find my beautiful candles waiting for me so soon after I ordered when I got back home this morning after a trip to the shop.  It wasn’t until I opened the box and got a glorious waft of honey that I knew who my parcel was from.

I expressed how much I loved your products yesterday but I had only sample the jam jar tea lights. As I unwrapped each item I grew more and more excited. And the lollipops! How novel! I cannot wait to try them!

I have to say it again. You’re products are AMAZING and you should be so proud.

Thank you again,
K”

Thank you K.  Your email really touched all of us.  I’m not sure that I am particularly deft at negotiating great marketing with running an ethical business.  But I do know that all 3 of us turn up at Queen B every day and give it everything that we have to give (and sometimes more).  And it’s lovely when that is appreciated.

Thank you to all of you who communicate with us – be it in comments, Facebook posts, emails, letters or on the phone.  May you be the recipient of a random gift of light (be it from us or from someone else) in return.

Cate xx

 

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